the intersection of voice tech, AI, and modern banking and finance

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All Times Eastern

10:00 AM
Welcome / Opening Remarks
Bradley Metrock (Host, This Week In Voice)
10:05 AM - 10:35 AM
Opening Keynote
Vati Maja (CTO, Conversational AI, Deloitte)
10:35 AM - 11:00 AM
Conversational AI, Credit Unions, and What's Next for Banking
John Best (CEO, Best Innovation Group)
11:00 AM - 11:20 AM
Follow The Data: AI's Role In Modern Finance
Aparna Sanaka (UX Lead and Project Manager, International Finance Corporation)
11:20 AM - 12:00 PM
PANEL: Amazon Alexa, Google Assistant, and Money
RAIN Agency
WillowTree Apps
12:00 PM - 12:20 PM
Tuning The Voice/AI User Experience
Tricia Baxter (Manager, UX Design, Charles Schwab)

12:20 PM - 12:40 PM
Designing For Banking and Finance
Lisa Michaud (Sr. Product Manager, Conversational AI, Interactions)
12:40 PM - 1:00 PM
Data Annotation: Where The Road To AI Begins 
1:00 PM - 1:20 PM
How Conversational AI Takes The Next Step 
Dmitris Vassos (CEO, Omilia)
1:20 PM - 1:40 PM
Bringing AI Into The Retail Bank 
Carissa Merrill (US Bank)
1:40 PM - 2:00 PM
2:00 PM - 2:20 PM
Omnichannel Banking: Leveraging Voice and AI  
Emanuel Toste (Senior UX Manager, Bank of Montreal)
2:20 PM - 2:40 PM
2:40 PM - 3:00 PM
Bringing Conversational AI Standards and Protocols To The Financial Sector
Jon Stine (Open Voice Network)

Typically held in the financial district of New York City, this year's Voice of Money event will be all virtual.



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